SHIPPING & DELIVERY
6. SALES TAX
10. CUSTOMER SERVICE | CONTACT US
1.INTRODUCTION
Welcome to LHC Collection, your premier destination for women's clothing. At LHC Collection, we are committed to providing you with an exceptional shopping experience, including reliable and timely delivery of your purchases. This Shipping policy outlines the terms and conditions related to the shipping and delivery of orders placed on our website, www.lhccollection.com.
2. SHIPPING & HANDLING (USA ORDERS)
All orders will be processed within 1-4 business days. Business days are defined as Monday through Friday, excluding holidays. Orders placed over the weekend and during holidays will be shipped Monday or the following business day. We will notify you of any items you ordered are out-of-stock. Please select your preferred shipping method at checkout.
FREE STANDARD SHIPPING ON ALL USA ORDERS $100+
FAILED DELIVERIES (UNDELIVERABLE PACKAGES)
In the event that a delivery attempt fails and the package is returned to us, we will take the following steps:
Notification:
You will be notified by email if your package is returned due to a failed delivery attempt.
Redelivery Arrangements:
Our team will work with selected shipping carriers to re-deliver your package. It is our responsibility to resolve any issues related to failed deliveries and to ensure your order reaches you in a timely manner.
Customer Support:
Our customer support team is available to assist you with any questions or concerns you may have regarding the re-delivery process. Please contact us at info@lhccollection.com (Mon-Fri 10:00-6:00pm CST)
3. ORDER TRACKING
Your tracking number will be sent to you via email once your order has been shipped. You can use this information to track your delivery in real-time. If you encounter any difficulties tracking your order, please contact our customer support team.
4. DAMAGED & LOST ITEMS
DAMAGED ITEMS
At LHC Collection, we understand the importance of quality and customer satisfaction. That's why we take great care in selecting the best products for our customers. However, we also know that sometimes things can happen during shipping and handling that is out of our control. That's why if you receive a damaged, defective, or incorrect product from us, please email us at info@lhccollection.com within 48 hours of receiving the shipment. Include a detailed description of the damages and include pictures and reference your order number in the subject line. Once we confirm your item is eligible to be replaced, we will email a pre-paid return shipping label to you, and we will send a replacement item to you at no cost. Our dedicated team will work with you to ensure that your issue is resolved promptly and hassle-free.
NOTE: VARIATIONS IN COLOR DUE TO COMPUTER MONITOR RESOLUTIONS OR LIGHTING DOES NOT QUALIFY AS DAMAGED AND RETURN REQUESTS WILL NOT BE ACCEPTED.
LOST ITEMS
We stand behind the products we sell, but we also believe in transparency. That's why we want you to know that once your order is marked as delivered by the shipping carriers, it becomes the responsibility of the customer. We are not responsible for any lost or stolen packages, and we will not send a replacement or issue a refund. But rest assured that your package will be carefully packaged and shipped with reliable carriers.
5. ORDER CANCELLATION (24-HOUR RULE)
Our company understands that orders sometimes need to be canceled. We will allow a purchased order to be cancelled within 24 hours without penalty and with a full refund to the original form of payment. The clock starts ticking on the 24 hours once the purchase has been made. It’s important to note that it is not possible to cancel part of an order. To simplify the transaction, we recommend canceling the entire order and repurchasing the required quantity.
WRONG ADDRESS POLICY
We apologize for any inconvenience caused and can empathize with the situation. We understand that mistakes happen and we are committed to resolving this issue as quickly as possible. In the rare event that there is an error with your address, we must resend the order at our expense once it is returned to us. Alternatively, we can refund the order but deduct our original shipping cost. Unfortunately, if the incorrect address was provided by you, we are obligated to ship to that exact address. This policy is not our first choice, but as a company with both legal and moral obligations, we must adhere to it. We kindly ask that you carefully review your address before placing an order. If you do notice a mistake, please let us know immediately and we will gladly correct it for you.
INSUFFICIENT INVENTORY
Although our online stock inventory is programmed to update automatically, we reserve the right to inform you via email if there is an insufficient quantity of any item you ordered after receiving your order. We can either supply you with less than the quantity you ordered or cancel your order without notice to you in all such cases.
6. SALES TAX
LHCCollection.com collects sales tax on orders where applicable.
7. SHIPPING RESTRICTIONS
LHC Collection currently only ships to North America. We are constantly working towards expanding our shipping list to include more countries. Be sure to check back periodically and see when your country gets added!
We currently ship to the following countries:
United States of America
Canada
Mexico
TEMPORARY ADDRESSES & P.O. BOXES
We pride ourselves on excellent customer service, which is why we do not ship to temporary addresses or P.O. Boxes. We want to ensure that your purchases arrive safely and on time so you can start wearing them right away!
SUSPICIOUS OR FRAUDULENT ORDERS
LHC reserves the right to cancel orders that raise suspicions or appear fraudulent.
8. INTERNATIONAL SHIPPING (OUTSIDE USA)
International shipping is currently available to select countries at this time. The shipping options and prices will be displayed at checkout. Please note that delays may occur due to customs processing and other unforeseen factors. We appreciate your patience and understanding in these situations.
DUTIES & TAX:
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information on potential charges.
9. RETURNS & EXCHANGES
We accept returns & exchanges within 14 days of delivery (excluding Sale items) for unworn and unused garments with all original labels and tags still attached.
Please see Returns & Exchanges Policy for details.
10. CUSTOMER SERVICE | CONTACT
At LHC Collection, we value our customers above all else. Our dedicated team is available to answer any questions or provide assistance with your inquiries during store hours. We are committed to providing exceptional customer service and ensuring that you have the best shopping experience with us.
Email: info@lhccollection.com (Mon-Fri 10:00-6:00pm CST)
SHIPPING METHODS
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5-7 Business Days. Items received after 1pm CST will process the following business day.
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3-5 Business Days. Items received after 1pm CST will process the following business day.